Airport Ground Staff Training Program
Working as airport ground staff is a vital role in ensuring smooth airline operations. This program equips candidates with essential skills in passenger handling, baggage services, security checks, and aircraft coordination. Emphasis is placed on customer service excellence, communication skills, and crisis management to ensure a seamless passenger experience.
Trainees will gain knowledge of airport safety regulations, airline reservation systems, and departure control procedures. The course also focuses on grooming and personality development to maintain professionalism in a dynamic airport environment. With interview preparation and career guidance included, this program ensures candidates are fully prepared for a successful career in airport ground operations.
Training Modules
The Airport Ground Staff Training Program covers essential aspects of airport operations to prepare candidates for a successful career in aviation.
Introduction – Overview of airport operations and ground staff roles.
Passenger Handling – Check-in procedures, boarding assistance, and customer service.
Baggage Handling – Baggage check-in, tagging, loading, and lost luggage procedures.
Security and Safety Procedures – Airport security protocols, screening processes, and emergency handling.
Airline Reservation System – Understanding ticketing, reservations, and departure control systems.
Communication & Soft Skills – Enhancing professional communication and interpersonal skills.
Grooming & Personality Development – Training in appearance, etiquette, and confidence building.
Crisis Management – Handling flight delays, cancellations, and passenger concerns.
Eligibility Criteria
Candidates must be Indian nationals aged between 18 to 27 years.
A minimum educational qualification of 10th and +2 from a recognized board or university is required.
Fluency in English and Hindi with clear communication skills is essential.
The candidate must maintain a well-groomed appearance with a professional attitude. No visible tattoos while in uniform are allowed.